Shipping policy
Shipping fees & Delivery time
United Kingdom
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Standard |
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Order £100 and above |
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Free* |
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2-4 business days (tracked) |
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Standard |
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Order below £100 |
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£5.99 |
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2-4 business days (tracked) |
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Express |
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Any amount ordered |
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£7.99 |
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1-2 business days (tracked) |
International
Europe Zone 1 (Corsica, Denmark, France, Germany, Ireland) & Zone 2 (Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
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Standard |
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Order £170 and above |
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Free** |
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3-5 business days (tracked) |
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Standard |
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Order below £170 |
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£11.99** |
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3-5 business days (tracked) |
**If applicable, customers are responsible for any custom taxes to be paid.
Europe Zone 3 (Albania, Andorra, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Ukraine) & West Asia (Armenia, Azerbaijan, Kazakhstan, Kyrgyzstan, Tajikistan, Turkey, Turkmenistan, Uzbekistan)
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Standard |
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Order £200 and above |
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Free** |
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3-5 business days (tracked) |
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Standard |
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Order below £200 |
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£12.99** |
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3-5 business days (tracked) |
**If applicable, customers are responsible for any custom taxes to be paid.
Rest of the World (Australia, Canada, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates, United States)
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Standard |
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Order £350 and above |
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Free** |
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5-7 business days (tracked) |
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Standard |
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Order below £350 |
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£15.99** |
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5-7 business days (tracked) |
**If applicable, customers are responsible for any custom taxes to be paid.
Order tracking
Have you joined our Playground?
Login and head over to your PINNOLE account and select "My Orders" to review your order status.
Have you not joined our Playground yet?
No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders".
Either way..
Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
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Processing |
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Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 3-4 business days! |
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Shipped |
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Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement. |
Order cancelation or change
If you need to make any changes to your order, including adjusting and cancelling the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
Order delayed
Should your order not be processed by the estimated shipping date, our team will be in contact with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is our top priority. As always, feel free to reach out to us via Live Chat or email (info@pinnole.com) should you have any questions.
Differences between ‘in stock’ and ‘shipping later’
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In stock |
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It's in our facilities and ready for you! ‘In stock’ items typically ship within 1 business day from the purchase date. |
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Shipping later |
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We don’t have it on hand yet but it’s coming soon! Not to worry, you can still purchase it, and your order will be added in the queue to be shipped as soon as they are available! The estimated ship date is indicated on the product page and at check-out for your reference. You'll see it above the "Add to Bag" button. Kindly note that you will be charged at the time the order is placed. |
Where do we ship
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America |
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North America, South America |
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Asia |
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The Far east, South East Asia |
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Europe |
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Zone 1 (Ireland, France, Germany, Corsica, Denmark, Monaco), Zone 2 (Austria, Latvia, Azores, Lithuania, Balearic Islands, Luxembourg, Belgium, Madeira, Bulgaria, Malta, Canary Islands, Netherlands, Croatia, Poland, Cyprus, Portugal, Czech Republic, Romania, Estonia, Slovakia, Finland, Slovenia, Greece, Spain, Hungary, Sweden, Italy), Zone 3 (Albania, Moldova, Andorra, Montenegro, Armenia, North Macedonia, Azerbaijan, Norway, Belarus, Bosnia & Herzegovina, San Marino, Faroe Islands, Serbia, Georgia, Switzerland, Gibraltar, Tajikistan, Greenland, Turkey, Iceland, Turkmenistan, Kazakhstan, Ukraine, Kosovo, Uzbekistan, Kyrgyzstan, Liechtenstein) |
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Africa |
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Middle East (Qatar, Saudi Arabia, United Arab Emirates) |
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Oceania |
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Australia, Belau, British Indian Ocean Territory, Christmas Island, Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling ,Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, Laos, Pitcairn Island, Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, Samoa |
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Chat |
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Click the icon at the bottom right of the page |